Mail Processor

Grand Rapids, MI
02-11-2021
Our Daily Bread
Depends on Experience  Hourly
Full Time
First Shift

Position Summary:
Analyze and process customer requests received via mail, email, chat, and online orders.

Essential Functions:

  • Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps.
  • Analyze and process customer requests received via mail, email, chat, and online orders.
  • Communicates with team leadership, regarding problems, solutions and trends.
  • Responsible for meeting established individual and team performance goals, which include customer service, productivity, and quality standards.

Study or Knowledge and Experience:

  • High school graduate.
  • Requires comprehensive reading skills and basic math skills.
  • Requires basic skills in Microsoft Windows and recommend email skills.
  • Excellent customer service skills.
  • Must be able to assimilate and recall a large network of detailed information.
  • Must possess good organizational and time management skills.
  • Online searching intuitiveness.
  • Requires 1 year on the job before efficient.
  • Strive to live a life consistent with Biblical principles and demonstrate continued growth and spiritual development.

Internal Work Environment:

  • Communication with teammates and other Contact Center teams.
  • Requires confidentiality of customer information.

External Communication Requirements:

  • Limited communication with customers via standard responses.

Stewardship of Resources:

  • Decisions made on approving quantities of booklets could impact the budget.  

Miscellaneous Factors:

  • Repetitive motion factor.
  • Hours are subject to mail volumes. 

Our Daily Bread strives to embody a Biblically based commitment to Diversity and Inclusion